Your reviews, run by
someone who never sleeps.

One Saturday night

This is how a night with Marco goes.

Nothing about the evening changes. You are on the floor, the room is full, and the internet is somebody else's problem. His.

On a normal week that review would have sat there until Tuesday.

The reply

Every new review answered, in your voice.

A review lands at any hour. Within about fifteen minutes Marco has read it and written back the way you would: calm, specific, and unmistakably your restaurant.

You tell him once how your place talks. Warm and short, formal, a little dry. From then on every reply matches, so guests hear you and not a support desk. And he answers in the language the review was written in, so the French couple gets French back without you reaching for a translator.

Answered while the evening was still going. You never left the floor.

Control

You decide how much runs without you.

Nothing goes out behind your back. Your first three replies always come to you as a draft, so you hear how he sounds before he ever speaks for you.

Once you have approved those three, Marco asks whether he may start handling the friendly ones himself. He never makes that call on his own. Say yes and you draw the line: let him post the four and five star replies, and keep the rest for your eyes.

Only the drafts you approve count towards those three. Skipping one does not.

New reviews

He does not only answer reviews. He brings them in.

The guests who had a wonderful evening almost never think to write about it. Marco asks them, shortly after they visited, by email or by WhatsApp.

Politely, and only once by email if they would rather not hear from you again. The email goes out in the guest's own language, so the German table on holiday gets German and the Japanese couple gets Japanese. Ten languages in all, picked from their phone number.

The email invitation, in whichever language fits the guest. The WhatsApp message is in Dutch.

Timing

He asks at the right moment, never in the middle of the night.

The invitation lands about three hours after the visit, while the evening is still fresh in their mind. You can set that anywhere between two and six hours.

Nothing goes out at night. Anything due between midnight and the early morning waits until nine o'clock. And a request that gets stuck somewhere is cancelled after a day rather than turning up a week late.

Your side

The whole thing lives in your WhatsApp.

No dashboard to learn, no password to lose, nothing to install. You ask Marco things the way you would ask a member of staff, and he answers in plain language.

There is a dashboard too, if you ever prefer a screen. You never have to open it.

The reporting

Two lines a week. That is all of it.

Every week Marco sends a short recap: what came in, what he answered, where your rating went. On your phone, with nothing to log into and nothing to chase.